Who is checked
U Up connects adults with independent providers for in-person adult services. Each account holder verifies their email address and mobile number. VerifyMy, an independent verification provider, carries out the age and identity checks on its own systems.
| Account | Required checks |
|---|---|
| Client | Email and mobile verification, age declaration and successful age verification before provider photographs, service labels or bookings are accessible. |
| Provider | Email and mobile verification; VerifyMy age and identity verification using government photo ID; U Up's listing and content review before publication or acceptance of bookings. |
A declaration that you are 18 or over is part of the age gate; it does not replace verification. Nobody under 18 may hold an account, publish a listing or book.
Verification and acceptance are different
An age declaration is a statement by the user. A completed verification check is a separate result from the verification process. Accepting the Terms records agreement to the applicable rules; it does not replace verification.
Age, identity, email and mobile checks do not establish ownership of a payment card. They also do not establish consent to a particular service or continued consent during a booking. Each check has the scope described below.
Client verification and information
The age check establishes whether you are 18 or over. U Up receives the result, the method used and the time of the check. VerifyMy handles the documents or images used in the client's check; U Up receives no copy.
Separately, you supply your date of birth to U Up when signing up. U Up retains that date of birth while the account is open; it is not supplied to us as part of the client's VerifyMy result. If signup is not completed, it is deleted within three days. See the Privacy Policy for account information, purposes and retention.
If verification fails or cannot be completed, provider photographs, service labels and bookings remain unavailable. Contact [email protected] for help. We can help you resolve a problem while keeping the required checks in place.
Provider verification and reconfirmation
VerifyMy verifies each provider's age and identity using government photo ID before U Up approves the listing. U Up checks that listing photographs show that provider and reviews the profile for completeness, consistency and compliance with our Content Standards.
U Up keeps the verification result, the provider's date of birth and one selfie. The selfie is required before listing photographs can be approved. The provider takes it with the app's camera. Staff use this selfie to compare the listing photographs.
Every three months, the provider confirms account ownership again through a separate selfie check with that day's code. Each new selfie replaces the previous one. Only authorised staff can access it. Clients see the provider's age; the date of birth, selfie and identity check result remain private.
The provider must be approved before a listing is published or a booking can be accepted. If information is incomplete or misleading, we may request a correction, restrict access or decline approval.
An incall provider gives their base suburb during setup and adds the private street address after approval. Incall bookings remain unavailable until that address is supplied.
What visitors can access
Before verification, guests see only minimal listing information and placeholders that contain no uploaded image. Provider photographs, service labels, rates, bios, boundaries and booking functions require verified access. Even a blurred version of an uploaded photograph is withheld from guests.
The age gate presents an adult content warning, asks the applicant to declare they are 18 or over, requires verification and links to parental control information. Our server withholds restricted material until verification succeeds. An incomplete check, error or verification outage leaves it restricted, even if the person has signed in.
U Up contains adult content, including nudity. It is for adults aged 18 and over and is not suitable for children. Parents and carers can find online safety and parental-control guidance from eSafety.
Photograph and text review
A U Up staff member approves every original photograph, replacement and final cropped or blurred version before publication. Photos awaiting review remain unavailable to users. Each photograph is compared with the identity selfie supplied directly to U Up and must show the provider alone.
Only photographs assessed as R18+ or lower are permitted. Nudity, clearly simulated sexual activity and fetish themes are considered in context. Actual sexual activity, X18+, Refused Classification and uncertain images are rejected. Staff also review bios and automatic booking messages written by providers before they are used.
These content decisions are separate from age and identity checks. An adult's identity and consent do not establish that a photograph meets the permitted content boundary.
Ongoing account integrity
Alongside quarterly provider reconfirmation, U Up reviews reports and relevant account activity for misleading profiles, impersonation, account misuse and attempts to bypass platform controls. A credible underage concern leads to immediate restriction and review; an account belonging to someone under 18 is closed.
Keep your account information accurate and report lost access, suspicious activity or a misleading profile. A failed or disputed check can be raised with support. Recovery and review must preserve the required age and identity safeguards.
What verification means and its limits
Verification helps enforce age restrictions and confirm who is using an account. It cannot guarantee a provider's availability, conduct, services or the continuing accuracy of every profile detail. U Up does not check sexual health documents as part of this service. Verification therefore gives no assurance of a medical examination or freedom from a sexually transmitted infection.
Providers remain independent and responsible for their services and applicable obligations. The Terms and Conditions explain each party's responsibilities.
Use your judgement, respect boundaries and report unsafe conduct. Verification information is handled under the Privacy Policy, with safeguards described on our Security page.
Limited client history available to a provider
A provider can view four yes-or-no answers for their own pending request, or for an accepted instant booking before its start:
- Has another provider blocked the client?
- Does an upheld provider complaint stand?
- Does a missed appointment strike stand?
- Was a claim that a provider did not attend decided against the client?
The answers are fixed when the request is sent. They show no client name, contact details, dates, counts or another provider's identity.
Required verification remains an access condition. See the Privacy Policy for the information used and shared for bookings and account safety.
Questions and reports
For verification questions or an outcome review, contact [email protected]. For a suspected minor, impersonation or other safety concern, use [email protected] or the in-app Report tool. You do not need an account to report by email. See Complaints and Reporting for response times and review routes. If someone is in immediate danger, call 000.
We update this page when verification processes change and assess changes affecting the safety of the service.
U Up Pty Ltd · ABN 27 699 494 525 · ACN 699 494 525 · Australia
Phone: +61 447 972 337. Ordinary support hours: Monday–Friday, 9 am–5 pm AEST, Brisbane time.